What if I have trouble paying my mortgage as a result of COVID-19?

You should contact your loan servicer as soon as possible to let them know of your circumstances and to learn about options that may be available to you. The OCC has encouraged banks to work with customers who have been […]

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What if I have trouble making payments on my consumer loans?

You should contact your lender to explain your specific situation. The Office of the Comptroller of the Currency (OCC) is encouraging banks to take steps to meet the financial service needs of customers adversely affected […]

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I missed my loan payment(s) because I lost my job as a result of COVID-19. Will I have to pay late fees?

Contact your bank to discuss your specific circumstances. The OCC has encouraged banks to work with customers who have been adversely affected by COVID-19. This might include allowing you to defer or skip payments without […]

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My job shut down (or my work hours have been cut back) as a result of the COVID-19 pandemic. My bank will not work with me on the repayment of my loans. What should I do?

If you are experiencing challenges repaying your loans because of job loss or a reduction in hours, contact your institution as soon as possible to discuss your specific situation and explore options that may be available […]

My job shut down (or my work hours have been cut back) as a result of the COVID-19 pandemic. My bank will not work with me on the repayment of my loans. What should I do?Read more →