I am trying to find out what the payout or payoff amount on a loan is, but the bank won't give it to me. What can I do?

It depends on the type of loan. If your loan is a mortgage (that is, a consumer loan that is secured by a dwelling) and you request your payoff statement in writing (or in another manner specified by your creditor or […]

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My bank went out of business, but I need a release of my mortgage from them. What do I do?

The entity that took over your mortgage should have notified you. If you can't find out which company took over, call the Federal Deposit Insurance Corporation's (FDIC) lien release number at (888) 206-4662 (toll free) or […]

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The bank sold my mortgage loan to another bank without my permission. Can it do this?

Yes. Federal banking laws and regulations permit banks to sell mortgages or transfer the servicing rights to other institutions. Consumer consent is not required. However, the bank or new servicer generally must comply […]

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